A deposit is required for all new service accounts. This deposit covers all three services offered by the City. Due to the fact that each individual’s or family’s water usage is unique, it is not possible to provide an average billing for a given residence in advance.
Water usage is metered for each residence within City limits. The majority of the residences in the City have electronic meters and will be billed for water usage on a month-by-month basis. Residences with manually read meters will be billed the base rate during winter months (typically November through February) and will receive a “catch-up” bill for actual water usage in the early spring (typically March).
The Water Department has trained staff on duty Monday through Friday during regular office hours if you need your water service turned on or off for any reason including repairs.If you have an after hours emergency, contact the Chubbuck Police Department at 237-7172 and a trained staff member will assist you.
It is a misdemeanor, punishable by a $300 fine or six months in jail, to turn on, off or otherwise tamper with the City’s water meters. For safety reasons, only trained staff will be allowed access to your meter vaults. Please notify the Water Department if the lid on your water vault is not securely shut as this may be a safety hazard to children and pets. If the lid to the water meter vault on your property is damaged, please notify the Water Department as a faulty lid could result in pipes freezing and possibly rupturing. Please take care when mowing or trimming around water meter vaults to avoid damaging the lid.
Residential pickup of garbage is provided once per week. See sanitation route map to determine what day collection is made at your residence.
Your sanitation cart should be put out no sooner than twelve (12) hours before collection date. Collection times will vary from week to week, so ensure your cart is out before 7:00 am on collection date. Sanitation carts must be placed in the roadway near the curb with the wheels and handle pointing away from the roadway.
If your cart is inaccessible due to obstructions such as cars parked too closely, it will not be collected. If a person just has extra garbage and they want an additional empty some time during the week they can call and we will go empty their cart. The City offers a return service for $8.50. This amount will be be added to your utility statement.
The Sanitation Department has determined the following refuse to be unacceptable due to either ecological impact concern or weight that may potentially damage collection vehicles:
- Building materials
- Other hazardous materials.
If you place any of the listed items in your collection cart, it will not be collected. Trash that is too large to be placed in the cart or that is left outside the cart will not be collected. It is your responsibility to dispose of refuse that the City has determined to be unacceptable at the Bannock County Landfill.
The Sewer Department cautions home owners to be conscious of what they are flushing down the toilet or rinsing down the drain. The home owner will be held responsible both legally and financially for any items or fluids that damage the sewer lines. Items such as diapers, wet wipes, or towels should never be flushed down the toilet as they can clog the line and cause a rupture or backup. The Environmental Protection Agency has enacted laws which make flushing hazardous waste into the sewer a criminal offense. Most hazardous chemicals can react adversely with sewer pipes.
Some household hazardous waste can injure sanitation workers, contaminate wastewater treatment systems, or leak out of landfills into ground water. Therefore, it is important to properly dispose of hazardous waste. For more information about proper disposal, visit the Idaho Department of Environmental Quality website. Also note that the Bannock County Landfill offers free disposal of household hazardous waste on certain days throughout the year.